Health & Safety Policy
VAT
- Will VAT be applied to my booking?
- How VAT works at School Space
- FAQ: Do we charge VAT on our deposits?
- FAQ: What constitutes an organisation?
- FAQ: What constitutes a sporting facility?
- FAQ: Do we charge VAT on cancellation fees?
Using my online account
- For Customers: I haven't received a link to access my online account, what should I do?
- School Admins: Making sure your staff can receive critical school space communications
- How do I initially set up my online account, upload my documents and pay my booking deposit?
- What can I do on my online account?
- I’ve forgotten my password for my online account
- I’ve accidentally cancelled a booking on my online account
Policies and fees
- Safeguarding Policy
- Camp Booking Policy
- One-off Booking Policy
- An explanation of our minimum spend charges
- Why do I have to give more than 7 days notice to make any changes?
- Do I need Public Liability Insurance?
Storing equipment at our schools
Making bookings
Using my online account
Bookings for the next academic year
- A step-by-step guide to re-booking
- Why do we only book each academic year at a time?
- What is re-booking?
- Can I keep the same slot for the next academic year?
- How far in advance can I book?
- First come, first served policy
During My Bookings
- School Space Booking Rules
- Is there someone I can call on the day?
- How will I access the school?
- Can I arrive early to set up?
- What if I arrive late to my booking?
- What if I need time to pack away?
At the school
- Can I use the equipment at the school?
- Will the School Space staff be on-site the whole time?
- Is there WiFi at the school?
- Will there be other customers on-site at the same time as me?
- Can I use the changing and shower facilities after playing sports?
- Can I use the equipment at the school?
Cancelling bookings
Issues on the day
- What to do if you have a complaint (and what we do to solve it)
- My booking started late
- I wasn’t able to access my booked space
- My booked space wasn’t found as expected
- My booked space was dirty when I arrived
- I wasn’t able to access my stored items at the school
Paying for my bookings
- How do I pay for my booking?
- How do I pay the deposit?
- Where will my deposit be returned to?
- When will I get my deposit back?
- Why would School Space retain my deposit?
- Why is there an admin fee on my invoice?