For Customers: I haven't received a link to access my online account, what should I do?

Never Miss an Important Email Again

Why You Might Be Missing Our Emails

Email systems sometimes put important messages in your junk or spam folder if they don't recognize the sender. To make sure you receive all important communications about your school bookings, please add School Space to your "safe senders" list.

Simple Instructions for Your Email System

Outlook Desktop App

1. Open Outlook
2. Click Home at the top
3. Click Junk → Junk E-mail Options
4. Click the Safe Senders tab
5. Click Add
6. Type @school-space.org
7. Click OK twice

Need help? View Microsoft's guide with pictures

Outlook.com (Web Email)

1. Click the gear icon ⚙️ in the top right corner
2. Click View all Outlook settings at the bottom of the menu
3. Click Mail → Junk email
4. Under "Safe senders," type @school-space.org
5. Click Add → Save

Need help? View Microsoft's guide with pictures

Gmail

1. Open Gmail
2. Click the gear icon ⚙️ in the top right corner
3. Click See all settings
4. Click the Filters and Blocked Addresses tab
5. Click Create a new filter
6. In the "From" box, type @school-space.org
7. Click Create filter
8. Tick the box for Never send to Spam
9. Click Create filter

Need help? View Google's guide with pictures

Yahoo Mail

1. Open Yahoo Mail
2. Click the gear icon ⚙️ in the top right corner
3. Click More Settings
4. Click Filters on the left
5. Click Add new filters
6. Give your filter a name (like "School Space")
7. In the "From" box, type @school-space.org
8. Choose Inbox as the folder
9. Click Save

Need help? View Yahoo's guide with pictures

Apple Mail (iPhone or iPad)

1. When you receive an email from School Space, tap the sender's name
2. Tap the email address that appears
3. Tap Add to VIP

Need help? View Apple's guide with pictures

Apple Mail (Mac Computer)

1. Find an email from School Space
2. Right-click (or control+click) on the sender's email address
3. Select Add to VIP

Need help? View Apple's guide with pictures

Still Having Problems?

1. Check your spam/junk folder regularly for School Space emails
2. Add these specific addresses to your contacts:
   • [e-mail]
   • [e-mail]
   • [e-mail]
3. Contact your IT team for help with school email systems
4. Contact School Space: Email [e-mail] or call us if you're still missing important messages

Key Email Addresses:

• [e-mail] - For booking confirmations and updates
• [e-mail] - For invoices and payments
• [e-mail] - For any help or questions