If you know you’re going to arrive late to your booking, please call our on-call number (London: 0800 311 8322/ Oxfordshire & Berkshire: 0800 311 8445) so our Community Connectors (our on-site staff) will know to wait for you and can make sure you can still have access to the space.
You have a one-off event booked with us:
Please note: if you arrive late to a one-off event booked with us, you may be charged a £25 call-out fee, due to having to extend our on-site team’s shifts.
You have a regular booking with us:
We understand that unforeseen circumstances can cause us all to be late at the best of times, so we only charge a £25 call-out fee the third time in a term that you arrive late to your booking.
We’ll remind you when it’s the second time, and that the next time there will be a fee (and may suggest a slight change of timings too).
You may also find helpful:
An explanation of our late charges
Why is there a call-out fee on my invoice?