It’s important that all of our customers leave their booked space on time so that the customer using the space after them isn’t affected. This is why we ask everyone to bear in mind their set-up and break-down needs when choosing their time-slot.
You have a one-off booking with us:
If you leave your one-off event late, we will charge you a £30 admin fee + the pro-rata rate x2 of the space for the extra time that it was used.
E.g. if you left 15 minutes late and are paying £60 per hour, you will be charged £15 x2 = £30 for the pro-rata rate + £30 admin fee
You have a regular booking with us:
We understand that it’s easy to lose track of time sometimes, so the first time (in a term) you enter the space early or finish late there are no charges.
However, if the second time (in a term) you are early in or late out we will charge the prorated amount for your booking.
The third time (in a term) that you enter or leave the space late, we will have to charge the prorated amount for the extra time x2 (whether it’s under or over 15 minutes).
E.g. if you left 15 minutes late and are paying £60 per hour, you will be charged £15 x2 = £30