All monthly invoices are issued on the 15th of the month for the upcoming month and customers are given till the 1st of the month to pay, meaning you pay in advance for your bookings that month. An invoice becomes outstanding when the due date has passed and it still hasn’t been paid.
If you have outstanding invoices on your account, we can’t accept any amendments or extra bookings you’d like to make until the invoices are paid off.
In more extreme cases, your bookings will get suspended until payment is made. Our Customer Operations team sends regular reminders and will request payment before notifying you that any bookings are suspended.
If you have any issues with making payment or your invoices, please get in touch with us as soon as possible at info@school-space.org or on 0203 369 3269.
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Why do I have multiple invoices for the same month?
The price of the space on the invoice wasn't as agreed